Nothing else makes an evening worse than a bad eating out experience, especially when you visit a restaurant of repute. For me, these 6 elements, in no particular order, hamper the grade of a restaurant.
On the menu, Off the kitchen: What can be annoying for many is when they select something to eat after great brainstorming, only to realize that that particular food is not available in the restaurant. And when that happens with the core food item, it can severely damage the reputation of a restaurant. For example, once I ran into a Cafe Coffee Day (on Delhi-Jaipur Highway) and their coffee machine was not working.
Staff is Invisible: It’s happened to even the most discerning of us. You are either in the middle of a meal or have just got seated in a restaurant, and you can’t spot any staff. Though it is a difficult task, top restaurants take special care to ensure staff visibility. One of my worst personal experiences was at Hinglish, where we got seated in a shack outside, and had to go out every time to locate someone from the staff.
In a hurry to clear the table: This is perhaps understandable, but still unacceptable when there is a long waiting outside the restaurant. I personally find it quite rude when the staff member hovers around your table, almost applying pressure on you to finish your meal so that the plates can be taken away and bill be brought. From my experience, Saravana Bhavan in Connaught Place tops the chart in this department. My sister lost half her meal when a staff member in a hurry took away her plate in order to vacate the table.
Too much Upselling: Let me cite another example here. Almost two years back I was at Lazeez Affaire in Rajouri Garden, and asked a staff member to get me a large Teacher’s. To my surprise, his reply (which was in Hindi) was, “Sir, please try a good Single Malt. You’d like it.” I almost lost my cool. I know businesses want to make more money but so directly, and in hospitality! Also, it came out in such a manner that I was being mocked at having an inferior taste (and perhaps shallow pocket). At that moment, I held my anger and simply asked the staff member to get me what was told.
Do as not directed: This is also common, only because I guess the customer service levels have dropped. You ask them to get a plain roti and they’ll put oil on that. You ask them to get a sweet fresh lime and they get salted. Sometimes, you ask for a vegetarian sandwich and you get a non vegetarian.
Mindless seating: It applies only to a fine dining restaurant, those that charge well, market well and employ good staff, but in greed to make more, kill whatever little privacy you can enjoy in a restaurant. It is usually more sorry for a couple of people who always get the rough end of the deal.

